Terms and Conditions

1.        Disclaimer

1.1      The Classy Guesthouse website is owned and operated by Classy Guesthouse. Databases, information and systems are the property of Classy Guesthouse. Apart from the provisions of sections 43(5) and 43(6) of the Electronic Communications and Transactions Act, neither Classy Guesthouse nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use this web site or the services or content provided from and through this web site. Furthermore, Classy Guesthouse makes no representations or warranties, implied or otherwise, that, amongst others, the content and technology available from this web site are free from errors or omissions or that the service will be uninterrupted and error free. Users are encouraged to report any possible malfunctions and errors to info@classyguesthouse.co.za.

1.2      This web site is supplied on an "as is" basis and has not been compiled or supplied to meet the user's individual requirements. It is the sole responsibility of the user to satisfy himself prior to entering into any agreement, that the service available from and through this web site will meet the user's individual requirements and be compatible with the user's hardware and/or software.

1.3      Information, ideas and opinions expressed on this site should not be regarded as professional advice or the official opinion of Classy Guesthouse and users are encouraged to consult professional advice before taking any course of action related to information, ideas or opinions expressed on this site.

1.4      Neither Classy Guesthouse nor any of its agents or representatives shall be liable for any damage, loss or liability of whatsoever nature arising from the use or inability to use any service sold as a result of using this web site.

1.5      Classy Guesthouse makes no representation regarding any other web sites that may be accessed through this service and accordingly accepts no responsibility for the content or use of such web sites or information contained therein. In addition, it shall not be liable to any party for any form of loss or damage, consequential or otherwise, incurred as a result of any use or reliance on any information contained on such a web site or any web sites which can be accessed through this web site.

2.        Delivery

2.1      The user of the website makes an availability enquiry of the establishment. If the establishment has accommodation available for the required period a quotation is sent to the user. This constitutes an offer by the establishment, which can be accepted or declined. If the offer is accepted, the user is directed to the payment page of the website. However, acceptance is only finalized when payment is made and processed. The offer has an expiry date specified by the establishment and is thus open for acceptance by the guest during the period prior to the expiry date. If the offer is subject to availability, the booking will only be confirmed by the establishment once they are informed that the funds have been received by Classy Guesthouse and provided the accommodation is still available.

2.2      Payment is made either of the minimum deposit required or the full amount. In certain circumstances the minimum deposit is equal to the full amount of the quotation.

2.3      As soon as payment has cleared the Classy Guesthouse bank account and been processed, delivery has taken place on the part of the guest and the establishment is required to confirm the reservation and a reservation confirmation reference number is issued. Delivery on the part of the establishment takes place when the guest has physically taken up the accommodation reserved.

2.4      Establishments may apply cancellation policies and these are clearly displayed on every quotation. Cancellation policies will have implications for refunds and these are dealt with in section 6.

2.5      Value added tax at 15% is charged on bookings by VAT registered establishments and is included in the price quoted.

3.        Availability

3.1      Where the establishment makes use of online availability software, a booking can be made immediately without the sending of an enquiry or quote. These establishments are identified by a Book Now button. The system interfaces with the availability server operated by the availability software provider and allows the guest to view availability of different accommodation and make an immediate online booking.

3.2      The guest can only pay for this type of booking by credit card.

3.3      It is the establishment's responsibility to ensure their booking availability is kept up to date. Guests should be aware that from time to time the establishment may lose contact with the availability server for various technical reasons and therefore Guests should rely on a confirmation from the establishment in order to be certain that the booking has been accepted.

3.4      Establishments whose availability software indicates no availability, will be shown as unavailable on the search results.

4.        Availability Calendar

4.1      Establishments also have the option to mark certain dates on their availability calendar as fully booked and establishments will be shown as unavailable for these. However, as the marking of the availability calendar by the establishment is optional and is also a manual process, establishments shown as available may sometimes be unavailable.

4.2      Guests should therefore rely on the establishment's quote as to whether there is availability or not.

5.        Governing Law

5.1      This site is managed, controlled and operated from the Republic of South Africa and is therefore governed by South African law.

6.        Privacy

6.1      Classy Guesthouse shall take all reasonable steps to protect the personal information of Users. For the purpose of this clause, "personal information" shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: act2.pdf

6.2      Classy Guesthouse shall take all reasonable steps to protect the personal information of every user on the system and may store, notwithstanding other information, the following; name and surname, birth date, e-mail address, telephone numbers, cellular numbers, physical addresses, other personal information including surfing habits, IP numbers, username and passwords for the system booking and client preferences and any other information the user submits to this website. Classy Guesthouse only stores this information when a user has consented to these terms and conditions. Users are required, in every instance, to specifically indicate their consent before they are able to send an availability enquiry or a booking to an establishment. Personal information regarding establishments listed on the website is stored on the system when the owner registers. Owners are required, in every instance, to specifically indicate their consent to these terms and conditions before they are able to send a quotation in response to a guests booking enquiry.

6.3      Where users are required to furnish copies of IDs, utility bills and other personal documents, these will be securely stored and not made available to any unauthorized third parties.

7.        Security

7.1      Any person that delivers or attempts to deliver any damaging code to this web site or attempts to gain unauthorized access to any page on this web site shall be prosecuted and civil damages shall be claimed in the event that Classy Guesthouse suffers any damage or loss.

7.2      Users may click on the PayGate logo to view their security certificate

9.        General Information

9.1      Currency and merchant outlet country

9.1.1 Transaction Currency is ZAR (South African Rand) The merchant outlet country at the time of presenting payment options to the cardholder is South Africa.

10.      Legal

10.1   Users may contact Classy Guesthouse by sending an e-mail to info@classyguesthouse.co.za or by using the contact us button on the website. Users may also contact Classy Guesthouse by dialing +27116810178.

10.2   Guests agree that Classy Guesthouse may send them newsletters and emails from time to time (Opt In).

10.3   Classy Guesthouse may, in its sole discretion, change this agreement or any part thereof at any time without notice.

10.4   Classy Guesthouse does not buy or sell accommodation. The Classy Guesthouse website operates as a guide to enable users to find, book and pay for, accommodation. Classy Guesthouse thus acts as an advertising medium for the establishment and facilitates payments through the use of a payment gateway. However, the contract is based on an offer by the establishment which is accepted by the guest and therefore exists legally between these two parties.

10.5   Classy Guesthouse also provides support to users of the website by means of email, telephone (call centre) and online chat facility. Classy Guesthouse's normal office hours are 8:00am to 7:00pm Mon - Fri and 8:00am to 1:00pm Sat excluding public holidays but may vary from time to time.

10.6   The information provided by establishments and displayed on Classy Guesthouse is loaded by the establishment themselves and responsibility for its accuracy rests with the establishment.

10.7   In the event of a dispute between the guest and the owner, Classy Guesthouse will assist in resolving such dispute. Classy Guesthouse does not, however, underwrite or guarantee bookings between guest and establishment or the accuracy of the information portrayed by the establishment or in its quote and is not liable to either party for any claims, damages or refunds of any type.